Covid 19 Update July 2020
- We are still supplying as normal from our UK distribution centre
- The majority of Royal Mail first class orders are taking 1-3 days to arrive, however please allow 7 working days before contacting us about an order that hasn't arrived. The delays are due to increased volume generally at Royal Mail and physical distancing measures in their work place Please wait 7 working days before contacting us about an order that hasn't arrived.
- We recommend that if you need lenses quickly we suggest our next working day service (DPD) which is still running normally
- If you normally have a non stock lens, for example toric or multifocal, it would be a good idea to order these now, while UK contact lens manufacturers are still operating normally.
- International Deliveries may take up to 8 weeks, due to reduced commercial flights
- We have moved Customer Support staff to their home, for their safety, where service is normal.
Royal Mail Message 30th June 2020
Despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at mail centres or local delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding during these unprecedented times.'
Contactlenses safe to wear during the Pandemic
A peer-reviewed paper published in Contact Lens & Anterior Eye has confirmed that contact lenses are an acceptable form of vision correction during the coronavirus pandemic.
The report outlines five facts for practitioners to share with contact lens and spectacles wearers, including: good hygiene habits are critical, spectacles do not provide protection against Covid-19 and temporarily stop wearing contact lenses if you are sick.
Dr Lyndon Jones, director of the Centre for Ocular Research & Education (CORE) at the University of Waterloo in Canada, said: ‘Our findings indicate that contact lenses remain a perfectly acceptable form of vision correction during the coronavirus pandemic, as long as people observe good hand hygiene and follow appropriate wear-and-care directions.
‘Unfortunately, we have seen a number of erroneous reports regarding contact lenses and spectacles in recent days. Our goal is to make sure that science-backed truths are understood and shared, helping eye care practitioners provide accurate, timely counsel to patients.’
Contact Lens Institute Shares New CDC Guidance for Contact Lens Wear and COVID-19 - Contact Lenses safe to Wear
WASHINGTON, D.C.—The Contact Lens Institute is sharing new guidance issued last week by the U.S. Centers for Disease Control and Prevention (CDC) regarding contact lens wear and care amid the COVID-19 pandemic. The clear direction, posted to the CDC’s Coronavirus Disease 2019 website, supports continued contact lens wear for people who are healthy and practice safe hygiene habits. “In the weeks since COVID-19 emerged, many have wondered if it’s okay to wear contact lenses,” said Rick Weisbarth, OD, FAAO, board chairman of the Contact Lens Institute, an industry trade group comprised of Alcon, Bausch + Lomb, CooperVision and Johnson & Johnson Vision. “In a time when there is considerable misinformation and rumor, the CDC has now provided clear, straight-forward guidance as to how contact lens wearers can continue to wear their lenses safely, including following proper lens hygiene habits.”
Among other COVID-19-related guidance, the CDC is answering the pressing question: Should contact lens wearers take special precautions to prevent COVID-19?
Currently there is no evidence to suggest contact lens wearers are more at risk for acquiring COVID-19 than eyeglass wearers, according to the CDC. The CDC advises contact lens wearers to continue to practice safe contact lens wear and care hygiene habits to help prevent against transmission of any contact lens-related infections, such as always washing hands with soap and water before handling lenses.
People who are healthy can continue to wear and care for their contact lenses as prescribed by their eyecare professional.“Health care providers and their patients are looking for sound, evidence-based recommendations—now more than ever during the COVID-19 pandemic. We welcome the CDC’s guidance and look forward to additional support from the medical and scientific communities,” said Dr. Weisbarth.The Contact Lens Institute advises anyone with specific questions about their contact lenses or lens care products to contact their eyecare practitioners. In addition, the organization advises contact lens wearers to always follow all of the manufacturer’s directions for proper lens wear and care.
For more information on healthy contact lens wear and care, visit the CDC website at https://www.cdc.gov/contactlenses/index.html.
The Royal Mail has informed us that there is no service to the following countries, with no date when service will be resumed:
British Virgin Islands - French Polynesia - Mauritius - Tunisia - United States Minor Outlying Islands and Virgin Islands
What Our Customers have been Saying About our Deliveries during this crisis on TrustPilot
- Excellent service, as ever.A change in prescription meant I needed help with my order. Live chat worked brilliantly and the order was prepared for me. Thank you Andrew. Despite the difficulties in transportation caused by the coronavirus crisis, my order arrived in rural France three days later.
- very Happy customer
My usual contact lens supplier have closed without telling me took my money, so I checked out you guys on the internet placed order on the Monday delivered on the Tuesday wow thank you
- Fast dispatch
Fast dispatch, was pleased with the quality of the lenses. My usual supplier closed with no warning during the covid pandemic but was so relieved to find this site!
British Contact Lens Association (BCLA) Clarifies Advice on Covid and wearing Contact Lenses
The BCLA released advice relating to the scare in the news that contact lens wear should be avoided during this epidemic period:
'There is no evidence to date that contact lens wear should be avoided by healthy individuals, or that contact lens wearers are more at risk for a coronavirus infection compared to those wearing spectacles.
There is currently no evidence to suggest any correlation between the usage of contact lenses and the spread of Covid-19 or a coronavirus infection related to contact lens use.
To help maintain healthy contact lens wear, all contact lenses wearers should follow correct lens wear and care instructions as prescribed by their Eye Care Professional. These include following good hygiene practices. When you are unwell, for example cold or flu like symptoms, you may not feel like wearing lenses and this is good practice.'
DPD - Special Deliveries
DPD our courier are moving to contact free delivery. Please select 'deliver to safe place' when you get your tracking details on the despatch email (or download the DPD app). Alternatively you can leave a note on your door to tell the driver where to leave your parcel.'
Due to the massive restriction on commercial flights we have been informed that shipments to all International destinations can be seriously delayed. USA shipments are now travelling by boat and can take 8 weeks.
General Precautions for Covid 19 and Contact Lens Wear
It is particularly important to implement good hygiene with your contact lenses at this time. The eyes are a route into your body for the Covid 19 virus, through your tear ducts.
- wash hands thoroughly before inserting or removing contact lenses
- never share your contact lenses
- daily lenses are the safest contact lenses to use
- change solutions in your contact lens case daily
- change contact lens storage cases weekly
- Avoid rubbing your eyes